Knowledge management refers to a targeted approach to effectively using the knowledge available in an organisation. This involves not only the collection of information, but also its structuring, storage and targeted dissemination to the right people at the right time. This enables companies to benefit from the experience and competencies of their employees and to promote innovation. Knowledge management includes processes, technologies and strategies to identify, store, share and continuously update knowledge. It helps to improve decision-making, increase efficiency and ultimately enhance competitiveness.
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